Returns & Refunds
Returns & Refunds Policy
At Live 2 Live, we are committed to providing high-quality products at affordable prices. To ensure customer satisfaction, we offer a 30-Day Money-Back Guarantee on eligible purchases.
30-Day Money-Back Guarantee
If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange.
Eligibility for a Refund or Exchange:
✔ The item must be in its original condition, unused, and in its original packaging.
✔ Proof of purchase is required.
✔ Refunds will be processed to the original payment method.
Non-Eligible Items:
✘ Final sale items are not eligible for returns or exchanges.
✘ We do not issue refunds for orders where the incorrect shipping address was provided.
Order Cancellations (5% Deduction Applies)
- Orders can be cancelled or modified within 12 hours of purchase.
- A 5% deduction will be applied to all cancelled orders to cover payment processing fees.
- Once the shipping process has started, the order can no longer be cancelled.
Damaged or Defective Items
We offer a 100% money-back guarantee for items that arrive damaged or defective. Simply contact our support team, and we will provide a return address for a replacement or full refund.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure we receive the return.
How to Request a Refund
To initiate a return or refund, please contact our support team via our Contact Us page with your order number and details.
We appreciate your trust in Live 2 Live and are committed to ensuring a hassle-free shopping experience!